Terms & Conditions

1. Reservations & tickets

Cat Lounge visits are booked in 60-minute blocks and start at the scheduled time; late arrivals may have shortened sessions. Reservations may be cancelled or rescheduled free of charge up to 24 hours in advance. No-shows and late cancellations may be charged the full ticket price. Walk-ins are welcome subject to capacity. Additional lounge time requested on-site is subject to availability; booking your full visit in advance guarantees your time.

2. Lounge conduct & waiver

All guests must follow the lounge rules posted on site and in the “Good to know” section of our Pink Paws Universe page (/universe#good-to-know), including hand sanitizing, gentle handling, and not picking up or waking cats. Guests enter the lounge at their own risk and acknowledge that interaction with animals may result in scratches or bites. Guests must sign our liability waiver at check-in; a parent or guardian signs for minors. We may ask any guest to leave the lounge, without refund, for behavior that endangers cats or other guests.

3. Age requirements & tickets

Guests of all ages are welcome at Pink Paws Cat Cafe.

• Children under 3: Free and do not require a ticket. They must be accompanied by a parent or responsible adult and do not count toward guest limits.
• Children ages 3–12: Must have a purchased ticket at the child rate, or be included in the applicable family admission or family membership. Children under 12 must be supervised by a parent or responsible adult at all times.
• Guests 13 and older: Charged at the adult rate.
• Adults and supervising adults: Must have a purchased ticket or be included in the applicable family admission or membership. Parents and supervising adults count toward guest limits.
• Family Admission: Children under 3 do not count toward the 3-child limit.
• Family Membership: Children under 3 are free and do not count toward the family limit.
• Birthday Parties & Private Events: Guest limits and pricing are determined by the specific party or event package. Children under 3 do not count toward the guest total, while parents and supervising adults do.
• Special Events: Some events may have additional age requirements or restrictions, which will be clearly stated when booking.

4. Food, drinks & allergies

Our café and lounge are connected but designed as separate spaces. Food and drinks can be enjoyed in both areas, with all food and drink preparation taking place on the café side. If you prefer, you're welcome to enjoy your food and drinks in the café rather than in the Cat Lounge.

The lounge is a cat environment. Guests with allergies or medical conditions should consult a physician before visiting. Please do not visit if you are unwell. Outside animals are not permitted; certified service animals are welcome in the café.

5. Events & private bookings

Event bookings require a 50% deposit, refundable up to 7 days before the event date. Final headcounts are due 72 hours prior. Outside cake is permitted; other outside food and beverages are not. We may reschedule an event for reasons of animal welfare or safety, in which case a full refund or alternative date will be offered.

6. Memberships

Memberships are billed monthly and renew automatically until cancelled. Memberships are personal and non-transferable. Cancellation takes effect at the end of the current paid membership period, and partial-month refunds are not provided.

Each membership includes the core benefits described on the membership page for the plan selected at the time of purchase. Membership benefits cannot be exchanged for cash, transferred to another person, or combined with other offers unless specifically stated.

• Lounge Visits & Reservations: All membership visits are subject to normal lounge capacity and booking rules. A membership does not guarantee entry at a particular time, and reservations may be required. Members and their guests must follow all Cat Lounge rules, including age and supervision requirements.
• Pink Paws Club: Included monthly lounge time refreshes each membership month and does not roll over. Unused lounge hours have no cash value.
• Pink Paws Family: A family visit may include up to 5 family members — 2 adults and up to 3 children. Children under 3 are free and do not count toward the family limit. The family membership is intended for family visits together. Family members who wish to visit separately must purchase separate admission for those individual visits.
• Pink Paws All Access & Royal: These memberships include lounge visits Monday through Friday only, excluding weekends and holidays. Visits remain subject to normal booking and capacity limits. Weekend and holiday visits are not included and may be purchased separately at the applicable rate. Only 50 All Access and Royal memberships are available.
• Guest Benefits: Guest lounge hours and other guest benefits must be used according to the limits of the applicable membership. Guest benefits have no cash value and may not be sold, transferred or exchanged.
• Café, Event & Member Perks: Café discounts, complimentary drinks, event benefits, birthday treats, special experiences and other member perks are offered as described for the selected membership. These benefits are subject to availability and may change, be replaced or be discontinued from time to time. Pink Paws Cat Cafe will make reasonable efforts to provide the experiences and benefits offered with each membership, but specific events, experiences, gifts or other discretionary perks are not guaranteed. Benefits cannot be applied retroactively or exchanged for cash.
• Changes to the Membership Program: As we develop and improve the Pink Paws membership program, we may update membership benefits, perks, experiences or other program details with reasonable notice. Changes will not affect benefits that have already been used or redeemed.
• Cat Welfare & Capacity: Memberships do not override our capacity, safety or animal-welfare policies. Pink Paws Cat Cafe may temporarily restrict or adjust lounge access when necessary for cat welfare, guest safety, cleaning, maintenance, private events or other operational reasons.
• Guest Conduct: Members and their guests must follow Pink Paws Cat Cafe's guest and Cat Lounge rules. Serious or repeated violations may result in suspension or termination of membership.

7. Adventure, Mission Cards & take-home thank-yous

Mission Cards and Take-Home Missions are an optional part of the Adventure experience and are included with General Admission. Taking part is entirely voluntary, and choosing not to take part does not affect your visit.

Mission Cards remain the property of Pink Paws Cat Cafe and are returned to our team at the end of your visit. The code printed on a card opens a take-home activity on this website. The activity a card opens may be updated, replaced or retired at any time, and we may add or withdraw cards from the collection.

Where a thank-you or discount is offered for completing a take-home mission, it is offered in good faith and on trust — we do not verify that an activity was completed. Any such offer is subject to availability, has no cash value, cannot be exchanged for cash or applied retroactively, and may not be combined with other offers, memberships or gift cards unless we say otherwise. Its value, validity period and any limit per guest or in total are as stated at the time the offer is made, and we may change, limit or withdraw it at any time.

8. Gift cards

Gift cards do not expire and are redeemable for goods and services at Pink Paws Cat Cafe. They cannot be redeemed for cash except where required by law, and lost cards may be replaced only with proof of purchase.

9. Our cats & kitten placements

Our resident cats are part of the Pink Paws family and are not available for sale. From time to time, kittens may be available to join a new family. We care deeply about finding the right match and making sure every kitten goes to a loving, responsible home prepared for the commitment of caring for them for life.

Submitting an enquiry does not reserve a kitten or create any obligation on either side. We make the final decision on every placement, may decline any enquiry at our discretion, and will confirm all terms in writing before a kitten goes home.

10. Photography

Guests may take photos and video for personal use without flash. Commercial photography requires prior written consent. We may photograph the space for marketing; see our Privacy Policy for how to opt out.

11. Website use

Content on this site is owned by Pink Paws or its licensors and may not be reproduced without permission. We aim for accuracy but do not guarantee that pricing, hours or availability are error-free; we may correct errors at any time.

12. Limitation of liability

To the fullest extent permitted by law, Pink Paws Cat Cafe and its owners, employees and partners are not liable for indirect or consequential losses arising from your visit or use of this website. Nothing in these terms limits liability that cannot be limited by law.

13. Governing law

These terms are governed by the laws of the State of Florida. Disputes will be handled in the courts of Duval County, Florida.

Contact

Questions about these terms: info@pinkpawscatcafe.com · (904) 300-3958