Privacy Policy

Information We Collect

We collect information you provide directly to us and limited technical information when you use our website.

• Contact details — such as your name, email address and phone number when you book a visit, request an event, enquire about a kitten, purchase a gift card, subscribe to our newsletter or send us a message.
• Booking details — such as visit dates, party size and notes you choose to provide.
• Membership information — information needed to create and manage your membership, process recurring payments, provide member benefits and communicate with you about your membership.
• Kitten enquiry information — information you choose to provide when asking about kittens that may be available through our cattery. This may include information relevant to your enquiry and, where appropriate, helping connect you with the cattery.
• Employment application information — information you provide when applying for a position with Pink Paws.
• Payment information — payments are processed by our payment providers. We do not store full payment card numbers.
• Basic technical and analytics information — such as pages visited, device type and approximate location, collected through essential cookies and privacy-respecting analytics.

How We Use Information

We use personal information to:

• Confirm and manage reservations, events, memberships and gift cards.
• Respond to your messages, enquiries and employment applications.
• Respond to kitten enquiries and, where appropriate, connect you with the relevant cattery.
• Provide and manage membership benefits and communications.
• Send our newsletter if you have subscribed. You can unsubscribe at any time.
• Improve our website, services and guest experience.
• Maintain the safety and security of our guests, team and cats.
• Comply with legal and regulatory obligations.

Sharing

We share personal information only when necessary to operate Pink Paws Cat Cafe, including with service providers that help us with payments, email delivery, website hosting, reservations, memberships and other essential business services, or when required by law.

We do not sell personal information.

Photos & Video

We may photograph or film in the café for social media, marketing and other Pink Paws communications.

Signage is posted in the lounge. If you prefer not to be photographed or filmed, please tell a member of our team and we will make reasonable efforts to honor your request.

Photos of minors are not knowingly posted without appropriate parental or guardian consent.

Cookies

We use essential cookies to help the website function and, where enabled, analytics cookies to understand how visitors use our website.

You can control cookies through your browser settings.

Your Choices & Rights

You may contact us to ask to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information where applicable.
• Unsubscribe from marketing communications at any time.

Email us at info@pinkpawscatcafe.com and we will respond within 30 days.

Florida residents and residents of other jurisdictions with applicable privacy laws may have additional rights. We will honor applicable rights and requirements.

Children

Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13 online.

Bookings for children are made by a parent or supervising adult, who provides the necessary booking information.

Separately, our in-café policy requires children under 12 to be supervised by a parent or responsible adult at all times. Please see our Terms & Conditions for our full age and supervision requirements.

Security & Retention

We use reasonable technical and organizational safeguards to protect personal information.

We retain information only for as long as reasonably necessary for the purposes described in this policy, to provide our services, maintain appropriate business records, or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a new Last Updated date.

Contact

Pink Paws Cat Cafe · 12220 Atlantic Blvd, Unit 110, Jacksonville, FL 32225 · info@pinkpawscatcafe.com · (904) 300-3958